Level 1 sweep and inspection to the NFPA 211 annual standard - flue, crown, cap, and flashing checked and photographed
Chimney sweep logs do not sweep chimneys. They loosen some creosote - which then falls where a brush and vacuum still have to collect it.
Before
After
Before
After
Before
AfterThe Level Two Chimney Astoria Guarantee
Every chimney we clean, inspect, or repair in Astoria carries one non-negotiable commitment: the 365-Day Done Right Promise. If it’s not done right, we make it right. That’s not a slogan crammed into fine print. It’s stamped on every job we complete under Clause 1 of the Haven Standard, and it’s been the operating rule at Level Two Chimney Co. since 2009. For an Astoria homeowner, that means you’re never gambling on a technician’s mood or a crew’s workload. You get a written price before work starts, a written scope of what we’ll do, a written warranty, and a photo record of the finished job. If something isn’t right within a year, we come back and fix it. No argument, no re-quote, no runaround.
What’s Covered
- Workmanship on every service we perform. Chimney cleaning, flue liner installation, crown repair, cap replacement, full rebuilds: if the work we did fails or wasn’t done correctly, we return and correct it under the 365-Day Done Right Promise.
- Parts and materials we source and install. We use components from DuraFlex, HeatShield, Gelco, Olympia Chimney, Famco, and Copperfield, procured through Haven’s buying network. If a part we installed is defective, we handle the replacement and the labor to make it right.
- Cleanup and job-site condition. We don’t leave soot tracked through your Astoria apartment or ash dust on your mantel. Drop cloths go down before equipment comes in, and the work area is left the way we found it.
- On-time arrival and communication. You’ll know who’s coming, when they’re on the way, and what they’ll do. Background-checked, uniformed technicians. A text when the truck is rolling. A live person answers the phone at (516) 301-1549, 24/7.
- Written pricing before any work begins. Every job gets a written price and written scope delivered before anyone starts. Not after the tech is already in your living room. No “call for a quote,” ever. That’s the whole point of Haven Standard Clause 1: have it in writing.
Our Satisfaction Promise
If you’re not satisfied with the work, here’s exactly what happens. You call (516) 301-1549 and tell us what’s wrong. A live person answers, not a voicemail. We schedule a return visit. Corrine Halstead, Owner, reviews the original scope and the photo record from your job, and we make the correction. That’s the 365-Day Done Right Promise in practice: it if’s not done right, we make it right. We don’t charge a trip fee for warranty work. We don’t make you prove negligence. We don’t bury the remedy in a paragraph of exclusions. The promise is one sentence long because it’s meant to be understood in one reading. It’s been stamped on more than 38,000 chimney inspections and cleanings since 2009. Every one of those jobs ended with a documented record of what was done, and every one carried the same remedy if the work fell short.
What does “not done right” look like in chimney terms? A liner that wasn’t seated properly and leaks flue gases. A crown patch that cracks six months in. A cap that shifts in Astoria wind and rattles. A sweep that leaves Class III creosote in the smoke chamber. If we missed it, we own it. Plain as that.
Before
AfterLicensed & Insured Backing
The guarantee means something because there’s standing behind it. Level Two Chimney Astoria is licensed and insured, with license information displayed on every page. The technicians who show up at your door are background-checked and uniformed, under Haven Standard’s “Verified crews” requirement. That matters when someone is working on your roof, inside your flue, or around your fireplace. It means the company that promised to make it right will still exist to make it right. It means the person in your home has been vetted. It means if something goes wrong on the job, there’s coverage on the line, not just good intentions. For Astoria homeowners, that’s the real difference between a guarantee that’s worth the paper it’s written on and one that isn’t. We print ours on the paperwork itself, before the first tool comes out of the truck.
Frequently Asked Questions
The promise is simple: if the work we did isn’t done right within 365 days, we return and make it right at no charge. You call (516) 301-1549, tell us what’s wrong, and we schedule the correction. There’s no trip fee, no deductible, no fine print about what counts. The promise has applied to every job we’ve done since 2009, all 38,000-plus of them. Call us and we’ll walk you through the process.
Yes. A written price, written scope, and written warranty are delivered before anyone starts work. That’s Haven Standard Clause 1, “Have it in writing.” You’ll know exactly what we’re doing, what it costs, and what’s covered before the first tool comes out. If you’d like to see a sample of what our warranty paperwork looks like, call (516) 301-1549 and ask.
Bring it to us. We offer a Free Second Opinion on any written estimate. We’ll review what they proposed, tell you whether it’s necessary, too broad, or missing something, and give you our own written price. No obligation, no pressure. Call (516) 301-1549 to schedule the review.
Yes. Clause 4 of the Haven Standard requires a documented photo record on every visit. You get photos of the work, camera footage from the inspection, and readings if applicable, along with the written scope and warranty. We’ve kept that archive practice running continuously since 2009. You’ll walk away knowing exactly what your chimney looked like before and after.
The guarantee applies the same way. Whether we’re sweeping a flue or rebuilding a crown, the 365-Day Done Right Promise covers the workmanship and the parts we installed. For larger jobs, the written scope and photo record are even more detailed, which makes the promise easier to enforce if something goes wrong. Call (516) 301-1549 and we’ll explain what the paperwork looks like for your specific chimney.
Written by Corrine Halstead, Owner at Level Two Chimney Astoria, serving Astoria, NY since 2009.